Terms and Conditions
1. Who Are We?
The Digital Properties are operated by The GRIM Company UÜ, a company registered in Harju maakond, Tallinn, Kesklinna linnaosa, Parda tn 8, 10151, Estonia (Registry code 80633788).
These Terms and Conditions (together with any Additional Terms set forth herein, collectively referred to as “Terms”) govern your use of our website (“Site”), mobile applications, and related digital platforms (collectively referred to as “Digital Properties”) provided by The GRIM Company UÜ (“we,” “us,” or “our”).
By accessing or using the Digital Properties, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, you must refrain from using our Digital Properties. The Digital Properties are not intended for use by children under the age of 13.
2. Scope of Services
The GRIM Company UÜ provides the following services through its webshop:
- Sale of memberships, including access to exclusive content and community features.
- Sale of digital products, such as eBooks, downloadable resources, and online courses.
- Sale of physical products, which may include branded merchandise and other tangible goods.
3. Changes to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on the Site. Continued use of the Digital Properties signifies your acceptance of the updated Terms.
Last updated: 03/05/2024
4. Purchases and Payments
4.1 Pricing
- All prices displayed on the Site are inclusive of applicable VAT unless stated otherwise.
- Prices may change without prior notice; however, such changes will not affect orders already placed.
4.2 Payment Methods
- Payments are accepted via credit/debit cards, PayPal, and other methods specified at checkout.
- For memberships and digital products, payment is due upfront before access is granted.
4.3 Subscriptions
- Memberships are billed on a recurring basis (e.g., monthly or annually), as indicated during the purchase process.
- By purchasing a membership, you agree to automatic renewal unless you cancel before the next billing cycle.
5. Shipping and Returns
5.1 Shipping
- Physical products will be shipped to the address provided during checkout. Shipping fees will be calculated and displayed before completing your purchase.
5.2 Returns
- If you are unsatisfied with your purchase, you may return physical products within 14 days of receipt, provided they are unused, in their original packaging, and in a resaleable condition.
- Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was delivered.
- Non-Refundable Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
- To initiate a return, please contact us at support@thegrim.me with your order details.
5.3 Digital Products
- Digital products are non-refundable once accessed or downloaded unless a technical issue prevents proper use.
5.4 Memberships
- Membership fees are non-refundable unless explicitly stated otherwise. Canceling a membership will prevent further billing but will not refund prior charges.
6. Account Management
You may browse the Site without registering for an account. Certain features, such as purchasing or accessing memberships and digital content, may require account registration. Your account details must be kept confidential, and you are responsible for all activities conducted under your account.
7. Use and Conduct
You may only use the Digital Properties for legal purposes in accordance with these Terms. Commercial use of the Digital Properties without our prior written permission is strictly prohibited.
8. Warranty Disclaimer
We make every effort to ensure that product descriptions and specifications are accurate. However, we do not guarantee that physical products, digital products, or memberships will meet your expectations.
9. Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential damages.
- Loss resulting from your use of the Digital Properties.
- Costs related to return shipping (unless due to a defective or incorrect product).
10. Governing Law and Disputes
These Terms are governed by Estonian law. Any disputes will be subject to the exclusive jurisdiction of Estonian courts.
11. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
- Email: support@thegrim.me